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Terms & Conditions

BEAUTY SOLUTIONS ABROAD
BOOKING TERMS AND CONDITIONS

NOTICE:
A. Please read the following booking terms and conditions carefully as they contain important
information about our terms and conditions and your rights and obligations. You must not
engage us unless you understand and agree with our booking terms and conditions.
B. By giving instructions to us to make a booking on your behalf, you agree to comply with and be
bound by our booking terms and conditions specified below. These booking terms and
conditions apply to any bookings you instruct us to facilitate on your behalf.

OUR TERMS AND CONDITIONS

Our Service
1. Beauty Solutions Abroad Pty Ltd (“BSA” or “us”) is a cosmetic surgery appointment booking
agent. Our obligation to you is to facilitate booking appointments for your consultations and
surgical cosmetic procedures in Bali (Indonesia) and in Kuala Lumpur (Malaysia) at the hospital
or clinic or with a surgeon of your choice.
2. We act solely based on your instructions for the purpose of coordinating appointments and
administrative arrangements. We do not recommend or endorse or choose any particular
hospitals or clinics or surgeons (hospitals, clinics and surgeons together as “medical
service providers”) nor any particular treatments or surgical procedure for you.
3. We are bound by confidentiality terms and agreements. We cannot share past clients’ reviews or
experiences over the quality or performance of certain medical service provider without their
consent. Your personal details are confidential and shared only with your choice of medical
service provider.
4. Consumer guarantees under the Australian Consumer Law apply to our booking terms and
conditions.
Pre Booking
5. You must do your own due diligence of the choice of a medical service provider before you
make your decision and give instructions to us to make your booking.
6. We do not give medical advice. Any advice that we provide to you is limited to general advice
such as a quote for your choice of cosmetic surgery or availability of your choice of surgeon.
7. After a booking is made, you are entering a contract directly with the relevant medical service
provider and are bound by their policies and their terms and conditions. You must ensure you
fully understand the process, the risks of your surgical procedure, the terms and conditions of
your medical service providers, their policies that are relevant to you, and the applicable laws of
their jurisdiction that govern them.

Beauty Solutions Abroad Terms and Conditions

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Post Surgical Procedure
8. Our role as booking agent terminates automatically after your surgical procedure is performed by
your medical service provider.
9. All questions, including any complaints, concerns, or issues (e.g., complications or
unsatisfactory results) after your surgery, or if you seek remedies from your medical service
provider, are between you and your medical service provider, and you must direct these
questions directly to them.
Renumeration and Payment
10. BSA does not request payment from you. Payments and all financial transactions (e.g., deposit)
are strictly between you and your medical service provider.
Variations of Booking, Cancelations and Refunds
11. Variations or cancellations of bookings and refunds after a booking is made and a deposit is
paid to your medical service provider either by you or by your medical service provider are
subject to your medical service provider’s policies. You must fully understand these policies
before you pay any deposit.
12. In the event your medical service provider varies or cancels your surgical appointment, including
in unavoidable or extraordinary circumstances, they may not cover your loss of flight and
accommodation costs. You are strongly encouraged to have travel insurance to cover these
costs.
Third Party Services (Medical Service Providers)
13. BSA acts as your booking agent only. Any booking advisory and relevant services, e.g.,
correspondences or forwarding your documents to your medical service provider upon your
request, are collateral with that agency relationship.
14. We exercise care in arranging the booking for you, but we are not ourselves the medical service
provider of your surgical cosmetic procedure. We have no control over and do not have any
liability for the result of the surgical procedure performed by them nor the accuracy of
information, guarantees, or advertising provided by them.
15. All bookings that are made on your behalf are subject to the policies and the terms and
conditions imposed by your medical service providers, including conditions of surgeries,
cancellation policy, refunds, remedies, and limitations of liability. We will provide you with copies
of the relevant policies on request.
16. Your legal rights in relation to your cosmetic surgical procedure (including cancelations, refunds
or remedies) and other services performed by your medical service providers are against the
specific medical service provider and are not against us. Your rights against a specific medical
service provider are governed by their policies, their terms and conditions, and by their laws of
jurisdiction.

Beauty Solutions Abroad Terms and Conditions

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Liability
17. BSA’s liability for breach of BSA’s services is limited at BSA’s option to the supply of the service
again (e.g., making another booking or assisting you facilitating a resolution).
18. To the extent permitted by law, we do not accept any liability for any complications,
unsatisfactory results, injury, damage, loss (including consequential loss), delay, additional
expense, or inconvenience caused directly or indirectly by the acts, omissions, or default,
whether negligent or otherwise, of medical service providers or their agents or contractors over
whom we have no direct control, force majeure, or any other event which is beyond our control
or which is not preventable by reasonable diligence on our part.
19. Under circumstances where our liability cannot be excluded and where liability may be lawfully
limited, such liability is limited to the remedies required of us under applicable law (including the
Australian Consumer Law). This liability clause is subject to your rights under the Australian
Consumer Law.
20. Nothing in these Booking Terms and Conditions is intended to limit, exclude, restrict, or modify
any rights you may have provided by law, including the Competition and Consumer Act 2010
(Cth).
Privacy
21. By providing personal information to us, you consent to us collecting, using, and disclosing your
personal information as provided in these Booking Terms and Conditions, in accordance with
Privacy Laws.
Modification to the Booking Terms and Conditions
22. We reserve the right to modify any of these Booking Terms and Conditions at any time without
prior notice. If we make changes to any of these terms and conditions during our agent
appointment by you, you will be notified in writing. The applicable terms are those in effect at the
time you make a booking.
Governing Law
23. If any dispute arises between you and us, the laws of Western Australia will apply.
Acknowledgement
24. You acknowledge that you are 18 years of age or older and that you understand and agree to
the above Booking Terms and Conditions.

Dr. Liana Susanti

Plastic, Reconstructive, and Aesthetic Surgeon

Dr. Liana Susanti is one of the initiators of the establishment of Upscale Bali. Dr. Liana obtained a Doctor’s degree in 2007 from Udayana University and then continued her Postgraduate study majoring in Anti-Aging Medicine in 2016 at the same University.

Dr. Liana started her career as Head of Cosmedic Center in 2 reputable hospitals in Bali. With 13 years of experience in a hospital, she had the opportunity to become an assistant to a Plastic Surgeon and has attended various conferences and seminars in the field of aesthetics and anti-aging medicine both locally and international to continuously improve her skills in these fields.

Through his education and training, Dr. Liana is able to perform various aesthetic procedures including advanced Botox, filler / collagen stimulator injection, thread lift, PRP, lasers, medical peels, and others.

Dr. Rosalina Silvia Dewi

M.Biomed (AAM)., Dipl. AAAM

Dr Rosa achieved a master degree in Anti-Aging Medicine in Udayana University and further studies at the American Academy of Aesthetic Medicine (USA).

In her opinion, each of us has a unique profile with certain beauty within. Therefore providing the right balance of aesthetic treatment for a natural look is the key. The most important aspect of Dr Rosa’s work is carefully understanding and addressing patient’s needs.

With her extensive medical knowledge and numerous experiences in aesthetic procedures, she is not only an expert of injectable treatments, but also laser treatments and other non-surgical aesthetic treatments since 2007.

As a founder of ETERNA Aesthetic & Anti-Aging Clinic Bali, she believes that with the combination of an expert doctor and specialized clinic, most aesthetic procedures can be done safely with an excellent result

Dr. Hadrian Deka

Plastic, Reconstructive, and Aesthetic Surgeon

As a general practitioner and plastic surgeon who is fluent in Indonesian and English, Dr. Hadrian Deka first graduated from the Faculty of Medicine at Gadjah Mada University in Indonesia in 2013 and completed his residency in general practice three years later.

He then went on to complete a fellowship program in plastic surgery at V Plastic Surgery in South Korea in 2018; since then, he has become a member of the Indonesian Medical Association and the Indonesian Association of Plastic Reconstructive and Aesthetic Surgeons.

 
 

Dr. Shita Diwyani Sudarsa

Sp.B.P.R.E - Plastic and Aesthetic Surgeon

Graduated Division of Reconstructive and Aesthetic Plastic Surgery, Faculty of Medicine, Udayana University Hospital Bali, Indonesia.

Residency Plastic Reconstructive and Aesthetic Surgery Study Program/ Faculty of Medicine Udayana University/ Prof. IGNG General Ngoerah Hospital.

Member of Indonesian Association of Plastic Reconstructive and Aesthetic Surgeons (InaPRAS)

Dr. Vivi

Sp. BP-RE - Plastic, Reconstructive & Aesthetic Surgeon

Dr: Vivi Guizot is a board-certified Plastic, Reconstructive, and Aesthetic Surgeon with over 15 years of experience and international training. She graduated with honours in Plastic Surgery from the University of Indonesia and completed advanced surgical training in Singapore, including craniofacial expertise.

As the founder of Define Aesthetic Surgery & Beauty Clinic and lead surgeon at Divine Plastic Surgery & Stem Cell Center, Dr: Vivi is known for her refined techniques, ethical practice, and compassionate care. Her areas of expertise include facial aesthetics, body contouring, regenerative stem cell therapies, and non-surgical rejuvenation.

Highly regarded by both local and international clients, Dr Vivi combines clinical excellence with a personal, holistic approach to beauty and wellbeing.

Anonymous

– Dr Nasir

“I’m feeling fantastic and so grateful — the healing has been smooth, the results have given me
confidence and happiness, and I couldn’t recommend Dr. Nasir and his wonderful team more.”

Nelly N.

– Dr Astri

The experience was great. No pain. Dr Astri and the hospital were fantastic and so was nurse
Made. I have minimal swelling and have feeling back in my face. I look very natural and my
friends and family say I look refreshed

Luciana B.

– Dr Ken

I cannot say enough wonderful things about Dr Ken and his team. From the very first consultation to the final follow up, the entire experience exceeded every expectation I had. He is truly in a league of his own.

His blend of surgical mastery, artistic eye, and genuine warmth is something rare in this field. From the moment I met him, I felt instantly at ease. He listens deeply, explains thoroughly, and speaks with a calm confidence that instantly builds trust.

He never rushed a single conversation. He took the time to understand my goals and concerns, and he offered thoughtful, realistic guidance every step of the way.

Beauty Solutions Abroad Disclaimer

1. We act solely as a booking agent to facilitate booking appointments for your
consultations and cosmetic surgical procedure with your choice of medical service
providers (hospitals and surgeons) in Bali (Indonesia) and Kuala Lumpur (Malaysia).

2. We are not the medical service provider of your surgical cosmetic procedure. We
have no control whatsoever for their actions or omissions and we do not have any
liability for the result of the surgical procedure performed by them nor the accuracy
of representations, information, guarantees, or advertising provided by them.

3. We do not provide medical advice. We do not endorse specific surgeons or a
specific procedure or guarantee medical outcomes.

4. You are responsible for conducting your own due diligence prior to choosing any
medical procedure and a specific surgeon.

5. Information shared on our website and in communications is general in nature and
should not be relied upon as a substitute for professional medical advice.

Dr. Kenneth Kok Lee Mun

Consultant Plastic & Reconstructive Surgeon

Dr Kenneth Kok Lee Mun is a Consultant Plastic & Reconstructive Surgeon at Prince Court Medical Centre, with comprehensive specialist training in the United Kingdom.

He graduated with an MBChB with distinction, and holds MRCS and FRCS (Plastics) from the Royal College of Surgeons of Edinburgh, as well as a Master of Science with distinction. He was awarded the UK Certificate of Completion of Training (CCT) in Plastic Surgery, reflecting the highest level of specialist accreditation.

Dr Kenneth’s clinical expertise includes plastic and reconstructive surgery, aesthetic procedures, laser treatments, and skin cancer surgery. He is actively involved in research, with multiple publications in peer-reviewed journals, contributions to surgical literature, and participation in national and international scientific forums.

Dr. Evelyn Hoh Yoke Ling

Consultant Plastic & Reconstructive Surgeon

Dr Evelyn Hoh Yoke Ling is a Consultant Plastic & Reconstructive Surgeon at Prince Court Medical Centre.

She obtained her Medical Degree from International Medical University and completed her Master of Plastic Surgery at Universiti Sains Malaysia. Dr Evelyn is certified by the Ministry of Health Malaysia as a Plastic and Reconstructive Surgeon and is LCP-certified to perform aesthetic procedures.

In addition to her clinical practice, Dr Evelyn is actively involved in professional development and education. She has organised workshops and conferences in wound care, burns, and plastic surgery, and has been a certified Trauma Life Support trainer since 2023, reflecting her commitment to clinical excellence and patient safety.

Dr. Yap Lok Huei

Consultant Plastic & Reconstructive Surgeon

Dr Yap Lok Huei is a Consultant Plastic & Reconstructive Surgeon at Prince Court Medical Centre, with specialist expertise in complex head and neck reconstruction, including the nose, ear, eye, and craniofacial structures.

He graduated with MB BCh BAO (Honours) from the National University of Ireland and is a Fellow of the Royal College of Surgeons of Edinburgh, holding the UK Certificate of Completion of Specialist Training in Plastic Surgery. Dr Yap has completed extensive international fellowship training in aesthetic surgery, craniofacial surgery, microsurgical reconstruction, and autologous ear reconstruction across leading centres in the UK, United States, and Japan.

An award recipient of multiple international scholarships and surgical prizes, Dr Yap is actively involved in teaching and brings a strong academic foundation to his practice.

Dr. Jalil

MD (UKM), M. Ch. (GEN), DIMP, SIMP

Dr. Jalil is a highly experienced Plastic and Reconstructive Surgeon with over 25 years of practice. Recognized as one of Malaysia’s leading plastic surgeons, he is skilled in performing multiple combined procedures with precision and artistry.

Dr Jaill specializes in facelift, breast augmentation, reduction and reconstruction, liposuction, and abdominoplasty, and is particularly known for the natural results achieved with facelifts and facial liposuction. In addition to cosmetic surgery, he is also experienced in reconstructive procedures, providing comprehensive care for his patients.

He is registered with the National Specialist Register and the Academy of Medicine of Malaysia, and is a member of the Malaysian Association of Plastic, Aesthetic, and Craniomaxillofacial Surgeons (MAPACS).

Dr. Nasir

MBBS (Melb), FRCS (Edin), MS (UKM)

Dr: Nasir is one of Malaysia’s leading plastic surgeons, with 25 years of experience in the field. He earned his Bachelor of Medicine from the University of Melbourne

(1988) and completed his postgraduate training at The Royal College of Surgeons

(FRCS) in Edinburgh (1993), one of the world’s oldest and most respected surgical institutions. He further obtained a Master of Surgery from University Kebangsaan Malaysia (1995), where he was honoured with the Award for Excellent Service.

Dr. Nasir is registered with the National Specialist Register and the Academy of Medicine of Malaysia, and is a member of the Malaysian Association of Plastic, Aesthetic, and Craniomaxillofacial Surgeons (MAPACS). Known for his dedication to research, evidence-based practice, and academic teaching, he combines unparalleled technical expertise with compassionate patient care.

His specialties include facelift, liposuction, tummy tuck, breast surgery, deft and craniofacial surgery, and burns care. Dr. Nasir also lectures at local universities and frequently appears in television and print media, helping raise awareness about plastic and reconstructive surgery in Malaysia.

Dr. Murino

Aesthetic Physician

Dr. Murino is part of the Rejuvie Aesthetic care team, providing advanced non-surgical aesthetic treatments. With a foundation in aesthetic medicine, Dr. Murino has training in minimally invasive procedures including injectables, laser treatments, and skin rejuvenation therapies. Known for a detailed approach and patient-centred care, Dr. Murino helps clients achieve natural, balanced results while prioritising safety and comfort.

dr. Fiona

Plastic Surgeon

Dr. Fiona serves as a surgical specialist within the Rejuvie team, applying her expertise in cosmetic and reconstructive procedures. With a formal surgical qualification, she performs aesthetic surgical enhancements with attention to surgical precision, safety and aesthetic harmony. Dr. Fiona combines technical skill with an aesthetic sensibility to support comprehensive patient outcomes.

Dr. Theresia

Dermatology, Venereology, and Aesthetic Specialist

Dr. Theresia Indri Indrawati Setiadi, Sp.DVE (Dr: Theri) is an accomplished Dermatology, Venereology, and Aesthetic Specialist from Indonesia, recognized for her expertise in medical dermatology and aesthetic procedures. She graduated cum laude from Diponegoro University (2019

2024), completing her specialist doctor education.

Dr. Then has undergone extensive advanced training in aesthetic procedures, including basic, advanced, and revision blepharoplasty, as well as courses in laser therapy, body shaping, PRY, TCA peels, IPL, ozone and shockwave therapy. She is actively engaged in research and scientific publications, contributing to dermatology knowledge on conditions such as Herpes Zoster, Toxic Epidermal Necrolysis, Norwegian Scabies, and Kaposi’s Sarcoma, and serves as a reference contributor in dermatology textbooks.

She brings a wealth of clinical and professional experience, having worked in various hospitals and clinics across Indonesia, combining patient care with aesthetic expertise. Di: Theri is also highly active in professional organizations and conferences, holding leadership roles in PERDOSKI committees and participating in national and international seminars.

Dr. Jenisa

Plastic, Reconstructive, and Aesthetic Surgeon

Dr. Jenisa is a highly skilled Plastic, Reconstructive, and Aesthetic Surgeon with international training and a strong academic foundation in advanced medical science.
She is committed to providing sale, modern, and personalized surgical care to every patient.
Dr: Jenisa completed his Plastic, Reconstructive, and Aesthetic Surgery Residency at the Faculty of Medicine, Udayana University, Bali, following his Medical Degree at the University of Indonesia. She further advanced his expertise in the United Kingdom, earning a Master by Research in Stem Cells and Regenerative Medicine with Distinction at Newcastle University, while also undertaking studies in Transplantation Sciences and the Biology of Ageing.
With extensive hands-on training across leading hospitals in Bali, London, and Portugal, Di: Jenisa has developed a global perspective in patient care. Her surgical experience includes clinical rotations at King’s College Hospital and St. Thomas’ Hospital in London, as well as the Centro Hospitalar e Universitário de Coimbra in Portugal.
She is an active member of the International Society of Aesthetic Plastic Surgery (ISAPS) and the Ikatan Kedokteran Laser Indonesia, ensuring she stays at the forefront of global surgical advancements.
Dedicated to combining precision, artistry, and compassionate care, Dr: Jenisa helps patients achieve natural and transformative results, while always prioritizing safety and wellbeing.

Dr. Anak

Sp.B.P.R.E - Plastic, Reconstructive & Aesthetic Surgeon

Dr: Agung Bagis is a board-certified Plastic, Reconstructive, and Aesthetic Surgeon who completed his specialist training at the Faculty of Medicine, Udayana University in
2025. Prior to specializing in plastic surgery, he worked as a General Practitioner in the Emergency Department at Bali Jimbaran Hospital, gaining strong experience in patient care and surgical precision.
Dr: Agung currently practices at Wangaya General Hospital and Ari Canti Hospital, offering a wide range of reconstructive and aesthetic procedures. Known for his commitment to excellence and patient-centered care, he is a trusted choice for individuals seeking both functional and aesthetic surgical outcomes.

Dr. Ida Bagus Agung Indra Pramana

MD, FICS - Plastic, Reconstructive & Aesthetic Surgeon

Dr Indra is a board-certified Plastic, Reconstructive, and Aesthetic Surgeon having graduated from the Faculty of Medicine at Udayana University in 2024. A Fellow of the International College of Surgeons (Indonesia Section), he is dedicated to continuous education, research, and surgical excellence.
Dr Indra actively participates in advanced surgical training and serves as an instructor, most recently at the 2024 CME Symposium on Trauma in Plastic Surgery. His commitment to advancing the field of plastic surgery is reflected in his research achievements, including third place in the 2023 Scientific Poster Competition at the 5th Updates in Plastic Surgery Conference in Bandung.

Dr. Gede Wara Samsarga

Plastic, Reconstructive & Aesthetic Surgeon

Dr. Wara is a highly skilled Plastic, Reconstructive, and Aesthetic Surgeon with a subspecialty in craniomaxillofacial surgery. He completed both his medical and surgical training at Udayana University, followed by a dedicated fellowship in craniomaxillofacial surgery in 2023, equipping him with deep expertise in complex facial bone and jaw procedures.
In 2024, Dr: Wara completed an International Fellowship in Advanced Aesthetic Science in Singapore, focusing on upper and lower blepharoplasty, Botti techniques, and face and neck lifts. He actively participates in international courses, workshops, and advanced training, ensuring he remains at the forefront of reconstructive and aesthetic innovations.
Dr. Wara is recognized for his precision, advanced surgical skills, and dedication to patient-centered care, making him a trusted choice for complex reconstructive and aesthetic procedures, particularly within the craniomaxillofacial subspecialty.

Dr. Astrinita Lestari Suyata

Plastic Reconstructive and Aesthetic Surgeon

Dr. Astrinita Lestari Suyata, Sp.B.P.R.E more familiarly known as Dr. Astri, is an internationally trained Plastic Reconstructive and Aesthetic Surgeon and a proud member of the International Society of Aesthetic Plastic Surgery (ISAPS) — one of the world’s most prestigious organizations for board-certified aesthetic surgeons.

Dr. I Made Suka Adnyana

SpBP-RE (K)

Dr. Suka is a member of the prestigious International Society of Aesthetic Plastic Surgery (ISAPS), one of the world’s leading professional bodies for board-certified aesthetic plastic surgeons. He has been a central figure in the plastic and aesthetic medical community for the past seven years with a passion for facial aesthetics, body and breast contouring. dr. Suka has completed numerous specialized